{"id":436,"date":"2024-02-21T20:35:06","date_gmt":"2024-02-22T02:35:06","guid":{"rendered":"https:\/\/vivamexicotours.com.mx\/?page_id=436"},"modified":"2026-10-14T12:04:30","modified_gmt":"2026-10-14T18:04:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/vivamexicotours.com.mx\/?page_id=436","title":{"rendered":"FAQS"},"content":{"rendered":"\n<div class=\"wp-block-coblocks-faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n<h3 class=\"wp-block-heading wp-block-coblocks-faq__title has-roboto-font-family has-custom-font\" style=\"font-family:Roboto;font-size:18px\">MAIN DOUBTS: Click on each of the situations.<\/h3>\n\n\n\n<details class=\"wp-block-coblocks-faq-item has-black-color has-text-color\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\"><strong>What do we offer?<\/strong><\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-132150a835b553c90cdf17ca9e325da6\"><strong>We have 20 years of experience in long distance cycling. Our guides have individual experience of having cycled routes of 500 kilometers on the road and 150 kilometers in the mountains on the same day.<\/strong><\/p>\n\n\n\n<p>We can recommend several routes, both, mountain and road, we are passionate about both, but it is better to choose the route that best suits you!<\/p>\n\n\n\n<p>You will have an excellent experience pedaling on the bicycles that we put at your service, since they are all mechanical bicycles, with speed changes, light and of great quality.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-867e352deb1c35f7bdb00abb846016ff\"><strong>Things you have to know:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prices:<\/strong>&nbsp;All our prices are published in MXN mexican pesos.<\/li>\n\n\n\n<li><strong>Group capacity:<\/strong>&nbsp;1-10 (Maximum 10 people).<\/li>\n\n\n\n<li><strong>Support Vehicle:<\/strong>&nbsp;Support vehicle to store luggage and hydration. (in the case of 3 or more rides only).<\/li>\n\n\n\n<li><strong>What to bring:<\/strong>&nbsp;Comfy clothes &amp; shoes, gloves, sunglasses, sunscreen, cash for unforeseen events.<\/li>\n\n\n\n<li><strong>Waiting time:&nbsp;<\/strong>Maximum waiting time 10 minutes.<\/li>\n\n\n\n<li><strong>Scheduled dates:<\/strong> As our maximum capacity is 10 people per tour. We will schedule according to the date requested by the client. In the event than a date is full, we will contact you to reschedule the tour in another date or time available to both parties.<\/li>\n\n\n\n<li><strong>Insurance:&nbsp;<\/strong>Does not include insurance.<\/li>\n<\/ul>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item has-black-color has-text-color\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\"><strong>What happens if its raining?<\/strong><\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-a5c21e2edf75d851a1b77e1c57f31a23\"><strong>If it starts to rain before the tour begins, we will not be able to start, in which case we can refund 50%<\/strong> of the amount paid. If we have already started riding and its stars to rain during the route, we will look for a place to take shelter and wait for it to stop and continue.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-22665bd63160f7f202efa04a5eb80478\">If the rain persists we will have to wait and return to the starting point to return the bicycles and finish the tour. <strong>In this case there is no refund.<\/strong><\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item has-black-color has-text-color\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\"><strong>What is the maximum group capacity?<\/strong>      <\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-65d2840cc85004e6cdb312a9db678fee\">Safety is our priority, that&#8217;s why we have capacity <strong>from 1 to 10 people.<\/strong> This allows us to circulate between the streets with greater security and in a single group. So if you come alone, as a couple or a group of 10 people it&#8217;s great.<\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item has-black-color has-text-color\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\"><strong>Do I need to know how to ride a bicycle?<\/strong><\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-67b3bee40b34eb9a7189266534a11ef5\"><strong>Yes, it is mandatory.<\/strong> The customer must have basic cycling skills.<\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item has-black-color has-text-color\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\"><strong>What happens if you have to leave before the end of the tour?<\/strong>           <\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-326b19fc161ace25ce88695be838189f\">If for any reason you have to end your tour before the end time, <strong>please let your guide know<\/strong> so that options can be arranged.<\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item has-black-color has-text-color\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\"><strong>Refund and returns policy<\/strong><\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-2674c65b8324410784045e62a7454e6a\"><strong>There were only be 100% refunds when<\/strong> the reservation <strong>be cancelled 24 hours in advance<\/strong> by email and\/or WhatsApp.<\/p>\n<\/div><\/div><\/details>\n\n\n\n<details class=\"wp-block-coblocks-faq-item has-black-color has-text-color\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary class=\"wp-block-coblocks-faq-item__question\" itemprop=\"name\"><div class=\"wp-block-coblocks-faq-item__question__content\"><strong>Privacy policy<\/strong><\/div><svg fill=\"none\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" class=\"wp-block-coblocks-faq-item__question__icon\" aria-hidden=\"true\"><path fill=\"currentColor\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.39 14.99l-1.41 1.41L12 10.43 6.02 16.4l-1.41-1.41L12 7.6l7.39 7.39z\"><\/path><\/svg><\/summary><div class=\"wp-block-coblocks-faq-item__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">\n<p class=\"is-style-default\">Viva M\u00e9xico Tours is responsible for the collection, storage and processing of the data. You may, at any time, exercise your rights of opposition (total, partial, limitations of use, disclosure or transfer) of your data by all means of a written request addressed to the email <strong><a href=\"mailto:info@vivamexicotours.com.mx\" target=\"_blank\" rel=\"noreferrer noopener\">info@vivamexicotours.com.mx<\/a><\/strong>, any request to exercise the rights described must meet the legal requirements and will be resolved within the deadlines and under the terms established by the law.<\/p>\n<\/div><\/div><\/details>\n<\/div>\n\n\n\n<p class=\"is-style-warning has-black-color has-text-color has-link-color wp-elements-9e4946bdc4153d3d9fb96bf405b665bf\">If you have more questions, send us a comment by clicking the link below<strong><strong>.<\/strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have more questions, send us a comment by clicking the link below.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"Arial,Roboto","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_joinchat":[],"footnotes":""},"class_list":["post-436","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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